Product or service reviewed: New heat & ac unit w/10 year labor warrenty
Glen, an installer, made the recommendation to replace, rather than repair my unit. The repair was about $1,400 less than a new unit. They showed me they cared about me and my budget instead just making them money on a repair for a system that wouldn't last much longer anyway. I added the 10yr labor warranty, and I now have 10 years WORRY FREE on parts AND labor!! (It also includes yearly maintenance, wow!) Glen was incredibly patient, kind and knowledgeable about all the products and options available for my specific needs. He took the time to answer all my questions, no matter how long it took (as a female who knew nothing about this stuff, he has a way of explaining that you don't need your own degree to understand). With Tim's, I know I'm not a number but a valued person to their company. They have helped me for 7 years with all my needs and I've never been disappointed in their work ethic, products or pricing. I'd recommend this company to anyone looking for an honest, ethical, commited, and competitive HVAC company!!
Product or service reviewed: A/C repair
We have a 1992 a/c unit that we thought was on its last legs... Another company came to do an estimate quoting over seven grand to replace the entire system!! We didn't know what to do. Then Skip got in contact with Tina....she really listened!! Their technician Phillip came today thoroughly checked the unit and found it needed a new capacitor!!!!! Needless to say what a TREMENDOUS savings that was!
I highly recommend Tim's Heating and Air!!
Skip and Maura Lorenz
Rocky Point, NC
Product or service reviewed: AC Service
Our AC stopped working right in the middle of a heat wave. We were blessed with same day service and a very knowledgeable Technician. They had us up and cooling in no time. Will definitely be working with these great guys again!
We have had the privilege to work with Tim's heating and Air on several commercial jobs. The technicians are very knowledgeable and efficient. Would highly recommend this company for all your heating and air needs. Look forward to working with them in the future!
D. Thomas Roofing Co Inc
Product or service reviewed: Rheem HVAC unit
Repeat Customer! Purchased a new Rheem HVAC unit in 2011 from Tim's, elected not to get extended warranty from installer. The work by Tim's was excellent but equipment will eventually break down, Tim's staff stressed the importance to purchase the extended warranty but again I declined. Big mistake - June 2015 bad compressor motor (part covered but not labor - my cost ~ $98) Dec 2015 leaking coil in Air Handler (part covered but not labor or gas- my cost ~ over $600). These repairs would have covered almost the entire cost for the extended warranty for the extended 10 years with my out of pocket cost $0...... my advise BUY THE WARRANTY it is not for Tim's to rake in more money but protect the home owner.
Product or service reviewed: Service
Thanks to a high quality professional group of people. I have used your company twice now. Once this pass winter on the coldest day of the year and just two weeks ago after all the rain. Both times from the very nice lady taken my call and setting up the appointments to the young man that service my unit. Very reasonable price on labor and parts. This is the first time I have ever had service of any kind (car, house repairs, etc..) that I did not feel that I was being taken advantage of by being a woman and a widow. Thanks again and God Bless you and your staff for being such wonderful caring people. Sincerely Donna Futreal
Product or service reviewed: NO AC BLOWER MOTOR
My husband was very please with the service we receive from Tim's, Chad Osborne was very knowledgeable and helpful We will be calling in the future if we have any problems.
Product or service reviewed: Service
Great service experience. Would definitely be calling Tim's in the future and really recommend their services to anyone.
Product or service reviewed: Service tankless water heater
Mimi is knowledgeable, helpful, a joy to deal with. We exchanged phone calls, emails,ect. Glen (service pro) solved my immediate problem over the phone. Bypass remote thermostat. They located a replacement to be Delivered next day directly to me. They could have hung me out charging a big service fee..Thanks guys! Wish you weren't over 30 miles away! MAC Sneads Ferry
Mary Ann Clark
Sneads Ferry NC
Product or service reviewed: Heating and Cooling System
The system you installed for me is one I continue to appreciate and enjoy 24/7 years later. Because you have taken care of my temperature control so well, I can focus on other things.
Terry B. Richardson
Terry B. Richardson
Product or service reviewed: Conversion from Propane to Natural Gas
We were very satisfied with the commitment to complete our conversion in one day. The personal took care to keep the area of inside work clean. The Work was completed per schedule and Tim's scheduled both inspection and meter installation by Piedmont Natural Gas.
Product or service reviewed: Bryant Split Heat Pump
Mark, It is never easy to have to replace an HVAC system in your house but you and your team helped me through it. The most important factors in dealing with service professionals are that they are on time and that they do a thorough job at a fair price. Tim's Heating & Air meets all of those specifications! I just wanted to say how impressed we have been with everyone at Tim's HVAC. Everyone that I have had to speak with has been very professional and kind and we have been so happy with the work that was done on our home. What a difference it has made in noise level and heat comfort with the installation of the new Bryant Heat Pump. We truly believe we have found a heating and air company we feel like we can trust and work with for many years to come. You all are GREAT!! Thanks!
Product or service reviewed: new Hvac install
Thank you for the great job.
Product or service reviewed: Trane Systems
Tim's HVAC has been my go-to company for 20 years, in two different homes. The polite service from their main office and the techs that come out have always been top drawer. First, they know their business; and because of their proficiency, I've always taken their advice about which system to install; whether we could eke out another couple of years, or whether it was time to install a new system. Trust is the one word I associate with Tim's -- and that is something you earn, and they have earned my trust. I recommend them to anyone looking for a professional company with some of the nicest technicians in the business. They brought me a generator and heaters during the ice storm in early 2014 when the electricity was out, and usually call to check on me after major storms or power outages. You can't beat that for good old fashioned service! I highly recommend Tim's HVAC!
Product or service reviewed: Replacement of HVAC unit
January 2015. We needed to replace our 3 Ton HVAC unit. We called Tim's and Mark came out that same day to examine the unit. It was determined that it would be in our best interest to replace the unit. We discussed with Mark several unit replacement options and after careful consideration we selected a replacement unit that would meet our budget. The installation was scheduled in a timely manner. We were kept informed of any schedule changes due to weather conditions that could adversely effect installation. Tim's HVAC installers were on time and very cognizant to protect our home during the install. After the install the technicians explained the operating system and asked if we had any concerns or questions. This is the second unit Tim's HVAC as installed for us and we have been very satisfied.
Product or service reviewed: HEATING & AIR UNIT
We were already customers of Tim's in so far as we had a service contract with them. However, having lost heat completely on a Saturday morning (only to discover that we needed a complete new unit!), we only had to wait until the following Thursday before the house was nice and warm again (so that's diagnosis, order & receipt of new unit and installation!). We were given a number of suitable options to consider and now have a far superior HVAC unit, with a thermostat that embraces the latest technology. Every member of Tim's that we encountered was courteous, helpful and knowledgeable, and genuinely seemed to care that we had a good experience. We would, without hesitation, highly recommend them for all your heating and air requirements.
ROCKY POINT, NC
I am a repeat customer. Their attention to detail, knowledge and professionalism during our first project together led me to call them on another project. Again, they went above and beyond. I have and will continue to recommend Tim's Heating & Air Conditioning.
Product or service reviewed: Gas Pack Heating & A/C unit, crawl space sealed, d
All work was done very well and within the time frame quoted despite bad weather. Great care was given to my property to see that there was no unnecessary damage was done due to faulty workmanship or weather related incidents. All employees were courteous and willing to answer any questions that I had. I would highly recommend Tim's Heating and Air for any job that they might quote. Very satisfied with the job.
Burgaw, N C. 28425
Wow, where do I begin......my experience with Tim's HVAC was beyond my expectation! Everything that was promised was delivered. From signing my proposal, to getting my final inspection, my job ran smoothly, and with the utmost quality and professionalism. My wife and I chose Tim's HVAC to install our new contruction heating and air systems, and let me just emphasize that our indoor air quality and comfort was all that we hoped it would be and more. This is such a professional company with outstanding customer service and unparalled quality on product and workmanship. I would recommend Tim's HVAC to anyone and will DEFINITELY use them again. If quality and customer service are your priorities, then you will not regret using Tim's HVAC for your next heating and air project. I just cannot say enough great things about them!
Rocky Point, NC
My experience with Tim's HVAC is from a service standpoint. They are a trusting company that always sets out to deliver my complete satisfaction. Their service technicians are always knowlegable and thorough! From my initial call in to the office, to the finished service call, I have never had a bad experience with this company. I know first hand why Tim's HVAC is "the name you can trust". I recommend them to everyone!